In the News
Thursday, October 20, 2011
"I want to thank Ms. Crean and her staff for doing a great service to the residents of Toronto by shining a spotlight on this serious issue. When I served as a Councillor, I had many residents calling me to complain about the third-party liability claims process.
The City Manager now has very clear recommendations, which he has already accepted. Customer Service Excellence is a priority for my administration and this report helps put us on that path." Read full article here.
Friday, October 21, 2011
An Investigation into the Processing of Third Party Liability Claims Under $10,000.
Click here to read the report.