October 2011

Newsletters
Wednesday, October 5, 2011

The Record - Third 2011 Quarterly Newsletter

Click here to download our third quarterly newsletter.

From the Ombudsman
Tuesday, October 11, 2011

2011 Third Quarter Expenses

Click here for details.

From the Ombudsman
Tuesday, October 18, 2011

Media Advisory

The City of Toronto Ombudsman, Fiona Crean, will hold a news conference October 19, 2011 at 10:30AM following the release of the latest investigative report by her office. Click here for more information.

In the News
Thursday, October 20, 2011

Global Toronto

"Toronto automatically denying homeowner claims without investigation: ombudsman". Read article here.

In the News
Thursday, October 20, 2011

680 News

"City Ombudsman issues report, criticizes how city handles third-party liability claims". Read article here.

In the News
Thursday, October 20, 2011

Don Peat - Toronto Sun

"City ripped on small claims service". Read article here.

In the News
Thursday, October 20, 2011

Patrick White - The Globe and Mail

"Toronto ombudsman blasts city for handling of insurance complaints". Read article here.

In the News
Thursday, October 20, 2011

Zuraidah Alman - CTV Toronto

"T.O. ombudsman slams city over compensation claims". Read article here.

In the News
Thursday, October 20, 2011

Huffington Post Canada

"Toronto Homeowner Claims Automatically Denied: Ombudsman". Read article here.

In the News
Thursday, October 20, 2011

Erin Criger - City News

"Toronto fails at handling small claims: city ombudsman". Read article here.

In the News
Thursday, October 20, 2011

Jack Lakey - Toronto Star

"The Fixer: Collecting from city like pulling teeth, readers say". Read article here.

In the News
Thursday, October 20, 2011

Natalie Alcoba - National Post

"City officials 'untruthful' over claims: ombudsman". Read article here.

In the News
Thursday, October 20, 2011

Statement from Mayor Rob Ford

"I want to thank Ms. Crean and her staff for doing a great service to the residents of Toronto by shining a spotlight on this serious issue. When I served as a Councillor, I had many residents calling me to complain about the third-party liability claims process. 

The City Manager now has very clear recommendations, which he has already accepted. Customer Service Excellence is a priority for my administration and this report helps put us on that path." Read full article here.

Investigations
Friday, October 21, 2011

Potholes, Floods and Broken Branches: How the City Handles your Claims

An Investigation into the Processing of Third Party Liability Claims Under $10,000.

Click here to read the report.