Local government has a responsibility to provide services that are fair and equitable to all of Toronto’s residents. Unfortunately, this does not always happen. Despite the excellent work of many public servants, too many residents find that they have not been treated as they deserve.

Created under the City of Toronto Act, the Ombudsman is an officer of Toronto City Council. I am an impartial investigator of residents' complaints about the administration of city government. The Office is a place of last resort, our services are free, confidential and we are located off the premises of City Hall.

We have received hundreds of individual complaints, which we resolve whenever we can through direct interventions and conflict mediation. We also see trends and patterns in the complaints that lead to "big-picture" or systemic investigations. These help the City to solve problems that occur over and over again, leading to better service for everyone. It will also save the City money in the long run as processes run more smoothly, efficiently and quickly.

Our commitment to you is to be fair, impartial, transparent, tenacious and thorough in our fact-finding, decision-making and recommendations. Our goal, in the end, is to improve the quality of public service for everyone in our great city.

 

Welcome to the Toronto Ombudsman

Welcome to the Toronto Ombudsman

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From the Ombudsman
Wednesday, April 29, 2015

Media Advisory

City of Toronto Ombudsman
Results of an Investigation

Toronto - April 29, 2015

The City of Toronto Ombudsman, Fiona Crean, will be releasing her latest investigative report tomorrow, April 30, 2015.

Copies of the report will be available at 9:00am on April 30, 2015 at the City Hall Press Gallery and on our website at www.ombudstoronto.ca.

For further information or to arrange interviews, contact:

Lauren Hollywood
Office of the Ombudsman
City of Toronto
Office: 416-392-7065
lhollyw@toronto.ca

From the Ombudsman
Monday, March 23, 2015

Statement from Fiona Crean

Statement from the Ombudsman (PDF) - March 23, 2015 - Press Conference 

From the Ombudsman
Monday, March 23, 2015

2014 Annual Report

2014 Annual Report (PDF) and Press Release (PDF)

From the Ombudsman
Friday, March 20, 2015

Media Advisory

The City of Toronto Ombudsman, Fiona Crean, will hold a news conference on Monday following the release of her 2014 annual report.

The news conference will take place Monday, March 23 at 10:00 AM in Committee Room 4 at City Hall, 100 Queen Street West.

Copies of the Ombudsman’s 2014 Annual Report will be available at 9:00 AM, Monday morning at the City Hall Press Gallery and on the web at www.ombudstoronto.ca

From the Ombudsman
Monday, March 9, 2015

The Impact of Ombudsman Investigations on Public Administration

English: The Impact of Ombudsman Investigations on Public Administration - A Case Study and an Evaluation Guide (URL)

French: L'Incidence des enquêtes de l'Ombudsman sur l'administration - Études de cas et guide d'évaluation (ULR)