Local government has a responsibility to provide services that are fair and equitable to all of Toronto’s residents. Unfortunately, this does not always happen. Despite the excellent work of many public servants, too many residents find that they have not been treated as they deserve.

Created under the City of Toronto Act, the Ombudsman is an officer of Toronto City Council. I am an impartial investigator of residents' complaints about the administration of city government. The Office is a place of last resort, our services are free, confidential and we are located off the premises of City Hall.

We have received hundreds of individual complaints, which we resolve whenever we can through direct interventions and conflict mediation. We also see trends and patterns in the complaints that lead to "big-picture" or systemic investigations. These help the City to solve problems that occur over and over again, leading to better service for everyone. It will also save the City money in the long run as processes run more smoothly, efficiently and quickly.

Our commitment to you is to be fair, impartial, transparent, tenacious and thorough in our fact-finding, decision-making and recommendations. Our goal, in the end, is to improve the quality of public service for everyone in our great city.


Welcome to the Toronto Ombudsman

Welcome to the Toronto Ombudsman

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From the Ombudsman
Thursday, April 17, 2014

Media Advisory

City of Toronto Ombudsman

Results of an Investigation into TCHC

On Tuesday, April 22nd, the City of Toronto Ombudsman, Fiona Crean, will release the results of an investigation into Human Resource policies and practices at Toronto Community Housing Corporation (TCHC).

The report will be available at 10:00 am in Committee Room 1 at Toronto City Hall, and simultaneously on the Ombudsman’s website http://www.ombudstoronto.ca.

The Ombudsman will hold a news conference a half an hour later at 10:30 am in the same committee room, Committee Room 1.


For further information or to arrange interviews, contact:

Lauren Hollywood

Office of the Ombudsman

City of Toronto

Office:  416-392-7065


From the Ombudsman
Monday, March 24, 2014

Media Advisory - Response to Accountability Legislation

The City of Toronto Ombudsman, Fiona Crean, will make a statement and respond to questions following the introduction of accountability legislation by the Ontario government.


Time:              March 24, 3:00 PM

Place:              375 University Ave, Room 203, Toronto

From the Ombudsman
Wednesday, February 12, 2014

2013 Annual Report

For full details access the 2013 Annual Report (PDF) and Press Release (PDF).