The Toronto Ombudsman is here to help people who have had problems with the delivery of city services. Our services are free.
The Office of the Ombudsman was created by the City of Toronto Act to impartially and confidentially investigate complaints from residents about the services provided by the city’s government, when all other efforts to resolve the issue have failed.
We receive an average of about 1650 complaints every year.
In order to resolve problems, we deal directly with city staff and people who bring complaints to us, often using conflict mediation. We also conduct systemic investigations, if we see trends and patterns in the complaints or if we otherwise identify an issue requiring this. These larger scale investigations often improve service for large numbers of residents by solving problems which occur over and over again.
Ombudsman investigations also save money by ensuring that services run more smoothly, efficiently and quickly.
The commitment we make to you is to listen, and to be fair, impartial, transparent and thorough in our inquiries, investigations and recommendations. Our goal is to improve the quality of public service for everyone in our great city.