Toronto Ombudsman

Efficient credible office known to all elected officials, senior public servants and key community leaders

 9 Community sessions

30 sessions for TPS staff

More than 100 meetings with all elected representatives

Office infrastructure in place
(policies, standards, procedures etc.)

The office has policies, standards and procedures which it published on its website. An interim computerized case management system is in use, with a long term solution in development

Adequate budget and a staff that understands and reflects the city’s diversity

With a start-up budget of $1.2 million the Ombudsman recruited experienced staff reflective of the city’s diversity. 

An effective complaints process with individual complaints resolved that represent cross-section of issues and communities

An effective complaints process is in place. 

Staff managed 1,057 complaints and enquiries

Complaints came from all 44 city wards

Systemic issues identified and at least one major investigation completed

The office initiated six investigations, two of which have been completed

 X  Investigations into systemic problems, which result in systemic solutions,require additional trained staff, as requested in 2010 budget.

First annual report

First annual report released January 2010

Multi-year strategic plan (2010-2012)

Part of this year’s annual report