The Ombudsman has an accessibility plan designed to make it convenient and simple for you to use our services.
Our website contains all current information.
We will write materials in plain English, wherever possible.
You can make a complaint via the website any time.
If you do not have a computer and want to make a complaint we encourage you to use a free computer at one of the Toronto Public Library’s 99 branches.
You can reach us by phone at between 8:30 am and 5 pm. Our TTY line for people who are deaf or hard of hearing is
Our office is located at , just south of Dundas Street and on the east side of University Avenue. You may come in to make a complaint or get information anytime between 8:30 am and 5 pm.
We are on the second floor and you can take the elevator or escalator to get to our office.
English is the language we use to do business. However, we will make every effort to make our services accessible to non-English speakers.
If you cannot call during business hours, you can leave messages after hours and we will follow up within one business day. If you need to meet with us and cannot, we can make plans to meet with you outside of our business hours.
The Ombudsman of Toronto website has been built in accordance with web standards recommended by the World Wide Web Consortium (W3C) and Web Accessibility Initiative (WAI).
The Office of the Ombudsman is committed to meeting the requirements of the provincial Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This law aims to achieve full accessibility throughout Ontario by the year 2025. It requires accessibility of goods, services, facilities, accommodation, employment, buildings, structures and premises. The law applies to private, public and voluntary sectors.
Through the AODA, provincial standards have been developed for customer service and transportation, information and communications, the built environment and employment.
For any required documents in alternate formats, please contact our office at:
T: TTY: E:
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