The Ombudsman considers complaints as they relate to administrative fairness.
The Ombudsman can consider an issue or decision that:
- Is contrary to the organization’s legislative authority
- Has been made without an obvious relationship to the facts or evidence
- Results from a refusal to use discretion where the facts or evidence call for its exercise
- Is contrary to the principles of equity, fairness or equality or is characterized by arbitrary behavior
The Ombudsman can also consider an issue where:
- There is delay in taking any required action
- No reasons are given
- Any inconsistent treatment is not explained
- An action violates well established, known and accepted policies or procedures
- There is a failure to treat similarly-situated persons equally when there is no suitable, justifiable, or appropriate reason not to do so
The Ombudsman cannot consider complaints about:
- Something about which you have an appeal to a tribunal or a government minister in process or are currently taking court action
- Policing
- Lobbyists’ activities
- Councillors’ conduct
- The weather
Review the City services that we have legislative authority over. If you are unsure, contact us
Breakdown of Complaints Handled in 2015
A breakdown of complaints handled in 2015 by division, agency, board, corporation, commission, or area outside Ombudsman’s authority.
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