FORMAL COMPLAINT
Your Name
Address
Date
Name
Job Title
Organisation Address
Dear
I would like you to consider the following points as a formal complaint.
Details of your complaint – describe what has gone wrong and how you have suffered as a result. Try to make this clear and concise.
What, in your view would resolve the problem? Be clear about what you would like to happen as a result of making the complaint. For example, are you looking for an apology, a change in policy, a service that should have been provided but was not? Make this clear in your letter. Remember to include any relevant documents.
Ask for an acknowledgement of this letter and when you might hear back. Include in the letter when would be the best time to contact the individual (e.g. e-mail, home, work, and cell phone numbers).
Yours...
Your name
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