An Ombudsman looks at problems when the public service’s procedures and processes have not resolved the complaint.
We engage in early resolution, such as mediation, conflict resolution and consensus building. We promote administrative fairness and consultation to prevent complaints in the first place. We provide education and outreach, to communities, to city workers and city government.
The ombudsman will engage in formal investigations when necessary, issues reports and recommendations.
The Ombudsman will report to Council on our activities in an annual report.
