From the Ombudsman
Thursday, October 21, 2010
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From the Ombudsman
Thursday, October 14, 2010
When the Ombudsman released her first annual report, she made two recommendations to the City Manager:
Ensure that every area of the Toronto Public Service that interacts directly with the public develops and publishes their own complaint systems in 2010; and
The Toronto Public Service publish its customer service standards in 2010.
Since then, the Office of the Ombudsman has published and distributed a practical guide that includes a checklist to help Toronto Public Service in establishing, reviewing and improving their complaint handling systems.
You can download the Complaint Handling Guide, Tips for Toronto Public Service here.
From the Ombudsman
Friday, July 2, 2010
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From the Ombudsman
Wednesday, June 30, 2010
The Ombudsman has released her latest investigation report about Toronto Water and Technical Services: No Time to Waste. For more information, read the News Release, Backgrounder, Chronology of Key Events and City Players.
From the Ombudsman
Tuesday, June 29, 2010
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From the Ombudsman
Friday, April 30, 2010
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