Toronto Ombudsman

When the Ombudsman released her first annual report, she made two recommendations to the City Manager:

1. Ensure that every area of the Toronto Public Service that interacts directly with the public develops and publishes their own complaint systems in 2010; and

2. The Toronto Public Service publish its customer service standards in 2010.

Since then, the Office of the Ombudsman has published and distributed a practical guide that includes a checklist to help Toronto Public Service in establishing, reviewing and improving their complaint handling systems.

You can download the Complaint Handling Guide, Tips for Toronto Public Service here.