Toronto Ombudsman

Ombudsman Fiona Crean is presenting the 2015 Ombudsman Public Service Awards to three city staff today for their commitment to resolving residents’ complaints about city services.

The Ombudsman Awards are given annually to public servants who are exceptionally responsive in resolving residents' complaints made to the Ombudsman. They are also awarded to staff who advance good public administration by improving systems that result in better service and governance.

"These employees were tenacious and creative in solving the complaints they received. For them, public service is a calling, and not just a job," says Fiona Crean.

The winners of the City of Toronto 2015 Ombudsman's Award are: 

• Dennis Brenyah, Counsellor, Shelter, Support and Housing Administration
• Debbie Higgins, Deputy Fire Chief, Toronto Fire Services
• Faye Jose, Director, Children's Services Division

The jury is made up of Sabina Ali, Thorncliffe Park Women’s Committee; Rahul Bhardwaj, Toronto Community Foundation; Angela Coke, Ministry of Government Services; Sheldon Levy, Ryerson University; Susan McIsaac, United Way Toronto.

The nomination criteria for The City of Toronto Ombudsman Public Service Awards is available at here (PDF).