The Ombudsman receives individual complaints that she may investigate. She can also initiate her own investigation where the facts of the complaint are sufficiently complex or an issue is systemic. The Ombudsman also receives requests for investigation from City Council.The Ombudsman always considers the public interest when deciding whether to conduct an investigation. She has the legal authority to enter premises, review documents and require people to give evidence under oath. She will issue a report and make recommendations, where appropriate.
Click here to read the report.
Click here to read the press release.
Addendum Report: An Investigation into the Administration of the Public Appointments Policy. Click here to read the report.
The Toronto Office of the Ombudsman has released an investigative report "An Investigation into the Administration of the Public Appointments Policy".
Click here to read the report.
Click here to read the press release.
The Ombudsman has released her latest investigation report called, An Investigation into the Provision of Emergency Human Services following the 200 Wellesley Street Fire. For more information read the news release and the report.
An Investigation into Water Billing, Metering and Customer Service.
Click here to read the report.
An Investigation of One Person's Appeal of the Loss of Subsidized Daycare.
Click here to read the report.
An Investigation into the Processing of Third Party Liability Claims Under $10,000.
Click here to read the report.
An Investigation into the Enforcement Practices of Municipal Licensings and Standards.
Click here to read the report
An Investigation into Municipal Licensing and Standards’ Treatment of a Resident with Dementia.
Click here to read report.
An investigation into Toronto Water and Technical Services Handling of a Resident's Sewage Problems
Click here to read report.
Follow @TO_Ombuds