For full details access the Toronto Ombudsman's speaking notes (URL) and submission (PDF).
For full details access the special report (PDF).
English: The Impact of Ombudsman Investigations on Public Administration - A Case Study and an Evaluation Guide (URL)
Français: Incidence des enquêtes de l'Ombudsman sur l'administration - Études de cas et guide d'évaluation (ULR)
Click here to download the Working with the Ombudsman Guide.
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