|

Speeches

Five Good Ideas on Why You Should Welcome Complaints
Tuesday, October 8, 2013

Maytree Foundation. September 23, 2013. St. Michael's College - Elmsley Hall. Click here to watch the webcast. 

Embedding Equity through Ombudsman Systemic Investigations
Thursday, March 28, 2013

City of Toronto Access, Equity and Human Rights (AEHR) Symposium. March 28, 2013. Bram & Bluma Appel Salon. Click here to download. 

 

 

The Role of Ombudsman in Municipal Accountability
Tuesday, February 12, 2013

Ontario Bar Association, Western Harbourfront Castle Conference Centre, February 8 2013. Click here to download.

The Ombudsman in the Municipal Equation: Serving the Public: Communicating and Seeing Complaints as Opportunities
Monday, October 1, 2012

Toronto Transit Commission, TTC Hillcrest Facility, Toronto, September 4, 2012. Download the speech here: PDF Download.

Relevance, Responsibility and Rapid Response: The Ombudsman’s Adaptive Capacity
Thursday, June 21, 2012

X International Baku Conference of Ombudsman, Promotion and Protection of Human Rights in Emergencies, Challenges and Opportunities: Recalling Fundamental Principles - Baku, Azerbaijan, June 18-21, 2012. Download the speech here: PDF Download.

The Role of the Ombudsman: Enhancing Human Rights and Strengthening Government Accountability
Tuesday, May 29, 2012

IPAC Study Tour, Senior Civil Servants from India and Sri Lanka, May 23, 2012. Download the speech here: PDF Download

Democracy, Equity and Access in Uncertain Times: Ombudsman as a Bridge
Monday, January 30, 2012

Urban Alliance for Race Relations, December 7, 2011. Download speech here: PDF Download.

United in our Differences - United for Human Rights
Monday, January 30, 2012

Ontario Science Centre, December 6, 2011. Download the speech here: PDF Download.

Conflict Resolution and the Public Trust
Monday, November 28, 2011

St. Andrews Presbyterian Church, November 19, 2011. Download the speech here: PDF Download.