Toronto Ombudsman

From the Ombudsman
Friday, March 20, 2015

Media Advisory

The City of Toronto Ombudsman, Fiona Crean, will hold a news conference on Monday following the release of her 2014 annual report.

The news conference will take place Monday, March 23 at 10:00 AM in Committee Room 4 at City Hall, 100 Queen Street West.

Copies of the Ombudsman’s 2014 Annual Report will be available at 9:00 AM, Monday morning at the City Hall Press Gallery and on the web at ombudstoronto.ca

From the Ombudsman
Monday, March 9, 2015

The Impact of Ombudsman Investigations on Public Administration

English: The Impact of Ombudsman Investigations on Public Administration - A Case Study and an Evaluation Guide (URL)

French: L'Incidence des enquêtes de l'Ombudsman sur l'administration - Études de cas et guide d'évaluation (ULR)

From the Ombudsman
Wednesday, November 26, 2014

Legislative Assembly of Ontario Standing Committee on General Government Public Sector and MPP Accountability and Transparency Act (Bill 8)

For full details access the Toronto Ombudsman's speaking notes (PDF) and submission (PDF).

From the Ombudsman
Monday, September 29, 2014

Winners of the 2014 Ombudsman Awards

For full details access the press release (PDF).

From the Ombudsman
Thursday, August 21, 2014

A Commitment to Oversight: The Origin, Mandate and Purpose of Toronto's Ombudsman - Five-Year Review 2009-2014

For full details access the special report (PDF).

From the Ombudsman
Thursday, June 26, 2014

2014 Ombudsman Award Nominees

Nine City of Toronto staff have been nominated for the third Ombudsman's Award, which recognizes an individual or group who provided outstanding public service in proactively resolving complaints made to the Ombudsman.

The criteria include:

• Demonstrating leadership in problem solving and good customer service
• Showing innovative approaches to dispute resolution
• Applying system-wide solutions
• Being exceptionally responsive and co-operative in a complaint inquiry or investigation

On June 23, 2014 we honoured the nominees who met one or more of the above criteria:

• Roger Caramanico, Customer Service Representative, TTC
• Teresa Clarke, Director, Employment Services, Human Resources Department, TTC
• Antoanela Culcearu, Operating Unit Manager, TCHC
• Ryan Lanyon, Program Officer, Transportation Services
• Joe Magalhaes, District Manager, Investigation Services, Municipal, Licensing & Standards
• Barry Randell, Director, Court Services
• Pamela Spencer, General Counsel & Corporate Secretary, TCHC
• Lynda Taschereau, Executive Director, Strategic & Corporate Policy, City Manager's Office
• Wendy Walberg, Practice Lead, Legal Services

An external panel will evaluate the nominations. The jury is made up of: Sabina Ali, Project Coordinator, Thorncliffe Park Women's Committee; Rahul Bhardwaj, President & CEO, Toronto Community Foundation; Angela Coke, Associate Deputy Minister, Shared Services, Government of Ontario; Sheldon Levy, President & Vice Chancellor, Ryerson University; Susan McIsaac, President & CEO, United Way Toronto; Carol Wilding, President & CEO, Toronto Board of Trade.

The winner(s) will be honoured at a ceremony on September 30, 2014.

The Ombudsman, Fiona Crean, noted that these nominees have each made the extra, sometimes difficult, effort of championing the Ombudsman’s role and in so doing they have made an important contribution to better governance.