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The September newsletter is ready. Click here to download the PDF.
If you do not want to download you can take a look at this month's articles.
I Just Want to Say -What's in a recommendation? A message from Fiona Crean
Fair or Foul? - A word about fairness
Staff Stuff - Who needs a complaints system? And, and invitation...
News from Here and There - A bureaucratic boondoggle
