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"I want to thank Ms. Crean and her staff for doing a great service to the residents of Toronto by shining a spotlight on this serious issue. When I served as a Councillor, I had many residents calling me to complain about the third-party liability claims process.
The City Manager now has very clear recommendations, which he has already accepted. Customer Service Excellence is a priority for my administration and this report helps put us on that path." Read full article here.
