Case Stories
Wednesday, January 27, 2010
Ms R paid for an extra-large garbage bin more than a year ago but did not receive it, although she did get her blue bin. She placed many phone calls to the city and was finally told the grey bins were on back order and she would not get one for another three months. She asked for more yellow tags to put on her garbage bags so they would be picked up without her having to pay. Staff told her no more tags were being issued and she would have to pay to have her garbage picked up. And, it would be at least three months before someone could come out to verify that she did not have an extra-large garbage bin.
Ombudsman staff called the bin program. Staff there confirmed Ms R had called many times. They promised someone would go to Ms R’s house the following week.
Result: Ms R called the Ombudsman office two days later to report she had her extra-large bin. Also, she reported that the city had noticed, while they were looking at her file, that she had been paying for water for an empty lot sitting next to hers. They credited her for the extra payment.
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