Case Stories
Wednesday, January 27, 2010
Ms Q is a property manager. She noticed she had not received a bill for the removal of solid waste from the apartment building for almost a year. She made several calls and also wrote to the city but received no reply.
She contacted the Ombudsman staff who called the billing department. They had no idea the property was not being billed, thanked the Ombudsman’s office for phoning and promised to send an invoice for the whole year.
Result: Ombudsman staff called Ms Q to ask if she was comfortable with a bill for the whole year. Ms Q replied that it would help them plan their budget for the next year. It also helped the city.
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