Case Stories
Wednesday, January 27, 2010
Ms A owns a home in a town north of Toronto and a condo in Toronto. She stays in the Toronto apartment whenever she does business in town. The condo does not include parking. Since she bought it in 2005, she has had a permit for overnight parking on the street.
In 2009, she bought a new car and notified the city of the change in the license number when she tried to renew the parking permit. The city told her to change her ownership and driver’s license to her Toronto address.
She did try to change the address on her driver’s license, but the staff at the province’s registration office advised against it as this would trigger other changes. She would not be able to use her driver’s license as her main piece of identification.
Ms A reported this to the city. City staff continued to refuse her a parking permit. They did give her a card to obtain an online permit to park on the street for $18 every time she comes to Toronto.
Result: A supervisor in Transportation Services told ombudsman staff that Ms A should take her proof of Toronto residency (property tax and utility bills) to any of the three city locations and they would renew her permit. He asked that Ms A let him know which office she was going to visit so that he could e-mail them to let them know she was coming in. Ms A finally got her parking permit.
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