Case Stories
Wednesday, January 27, 2010
Acting on behalf of a number of tenants the Toronto Legal Clinics’ Housing committee complained that the rent calculations of the Toronto Community Housing Corporation (TCHC) have a high error rate, but it is difficult for tenants to figure out because of the lack of information. The complainant advised that they have raised this issue over many years with the TCHC. According to clinic staff, the TCHC had acknowledged the problem, but said nothing could be done until a new computer system that would automatically generate the rent calculation, was in place. The Ombudsman’s office discussed the issue with TCHC, which agreed to implement an interim measure to address the complainant’s concerns.
Result: This system fix will assist thousands of residents in TCHC buildings to better understand their obligations, lessen error rates and/or allow them to be more readily identified.
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